Now customer relationship marketing (CRM) solutions might be the hottest topic in business world. CRM impelled the growth of both B2B and B2C markets. But the issue is how to apply the cutting‐edge CRM solutions. Do people really understand what CRM is and why they should install CRM? The...

Purpose – To identify the content of virtual private network, the suitability of virtual private network for e‐commerce transactions, and the economics issue of virtual private network. Design/methodology/approach – A range of virtual private network concepts and technologies are...

The information superhighway (ISH) has created a number of new opportunities and services. In order to allow the development of the new network system, some technological requirements and solutions will be necessary. Promotes the awareness and understanding of integrating new technologies for...

Applying total quality management (TQM) to the software development process can control software quality and productivity. Selecting suitable tools for the TQM process can strengthen the capability of software quality assurance. This article provides a manager’s guide to implementing a total...

The term groupware is widely used but not clearly defined. Owing to ongoing rapid developments, a consistent definition of the term has proved elusive. However, there is a good reason to view groupware as a technology that addresses the vast areas of collaboration, human‐computer interaction,...

Through the tremendous growth of Internet users during the last few years, organizations now realize the potential market of the information highway. However, these organizations now face the problem of Internet security. The open environment of the Internet contributes greatly to its success,...

Classifies the critical knowledge/skill set according to content or domain of knowledge by means of a survey. This is conducted in accordance with what IS practitioners and educators can easily relate. The survey uses this approach and includes four broad categories of critical Information...