Pahuja, Anurag; Verma, Rajesh - 2015
In this paper an attempt has been made to study how and why the outsourcing have started moving up the value chain. An … explicit distinction has been made between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). Findings … indicate that, after demonstrating its success in information technology, outsourcing has started moving up the knowledge …