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In this paper an attempt has been made to study how and why the outsourcing have started moving up the value chain. An … explicit distinction has been made between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). Findings … indicate that, after demonstrating its success in information technology, outsourcing has started moving up the knowledge …
Persistent link: https://www.econbiz.de/10014134826
Following Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), Knowledge Process … Outsourcing (KPO) is currently an emerging Business Process Management (BPM) area. Believed to have its origins in India, this … research. First, we queried the keywords “KPO,” “Knowledge Process Outsourcing,” “Knowledge Outsourcing” and “Outsourcing” in …
Persistent link: https://www.econbiz.de/10014142633
This study examines learning effects (i.e., the effects of prior experience) in outsourced information systems development (ISD). Outsourced ISD is characterized by disparate tasks, teams, customers, and levels of project complexity across projects. These features challenge the understanding of...
Persistent link: https://www.econbiz.de/10013007126
Conducting knowledge process outsourcing (KPO) for sophisticated global clients is a learning curve and a complex … implications to practicing global clients and offshore PSO service providers on how to successfully manage the outsourcing process …
Persistent link: https://www.econbiz.de/10012891799
While the normative logic for forming technology outsourcing alliances is that such alliances allow outsourcing firms … technology outsourcing alliances. However, this assertion is untested; and empirically testing it is the objective of this … research note. Using data from 59 software services outsourcing alliances, we show that such peripheral knowledge and alliance …
Persistent link: https://www.econbiz.de/10014026567
The concept of offshoring of professional services first gained attention slightly over 25 years ago. At that time, US companies began to realize the cost-advantage of getting their computer software developed in India and other countries. The concept gained momentum with the advent of Internet...
Persistent link: https://www.econbiz.de/10014026689
Managers world wide should understand that the purpose of outsourcing their business processes is not only to cut costs … relating to using outsourcing as a critical tool for increasing a company's knowledge base …
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