Purpose – The main purpose of this paper is to: identify the views of public sector employees towards the importance of Knowledge Sharing (KS); identify the barriers to KS; and identify initiatives that may encourage KS. Design/methodology/approach – The design employed in this research was...

Knowledge management (KM) addresses the critical issues of organizational adaptation, survival and competence in a rapidly evolving environment. KM embodies organizational processes that seek a synergistic combination of the data and information processing capabilities of information and...

Purpose – According to many authors, differences in firm performances are increasingly attributed to tacit knowledge that cannot easily be transmitted or imitated. On the other hand, current quality management models knowledge typically relates only to people. Situations, in which knowledge...

Purpose – This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes. Design/methodology/approach – This...

Purpose – The purpose of this article is to examine the difficulties associated with quality costing and propose a solution based upon the use of knowledge management techniques. Design/methodology/approach – A widely available software tool is used to create a quality costing ontology based...

Purpose – The purpose of this paper is to explore routes of dissatisfaction feedback transferrals within a Swedish machine industry segment. The study focuses upon transferrals from dissatisfied users to the product development organizations. There is also an interest in determining whether...

Purpose – This paper presents a practical methodology for developing a process‐based knowledge management system (KMS) for supporting continuous improvement (CI) and asset management. Design/methodology/approach – An action research methodology was used to develop a KMS to support CI in a...

Purpose – The purpose of this paper is to examine the relationship between knowledge management and the quality of new product and identify different hidden patterns in which knowledge acquisition and dissemination affect the quality of new product. Design/methodology/approach – Employs...

Purpose – The purpose of this paper is to contribute to the understanding of how statistical process control (SPC) methodology can be implemented and used in organizational settings. Design/methodology/approach – An action research model was used. Data were collected through formal meeting...

Purpose – This paper aims to develop a user‐satisfaction‐based knowledge management performance measurement model, including identifying the assessment criteria sourced from user‐satisfaction‐based core values, critical success factors and phases of knowledge management process. With...