Alves, Juliano Nunes; Cogo, Moisés Pivetta; Klein, … - In: Business Process Management Journal 30 (2024) 3, pp. 770-798
Purpose The purpose of this study was to evaluate the influence of knowledge management (KM) drivers on perceived KM results in a public higher education institution. A structured theoretical model based on leadership, people, processes, knowledge processes, technology, learning and KM results...