Purpose This paper aims to extend the extant knowledge on virtual teams by examining the challenges of virtual project teams in organisations in Nigeria. Design/methodology/approach Data were collected through semi-structured interviews. Totally, 20 interviews were recorded, transcribed and...

Purpose – The purpose of this paper is to explain the relationships and the meaning of the customer experience management approach, which involves manufacturing and fabrication influenced by human kansei with respect to the management of technology (MOT). Design/methodology/approach – Four...

Purpose – The purpose of this paper is to explore the feasibility of adopting a pilot project approach for foreseeing the working and financial viability of a technique, named as agile innovative total quality function deployment (agile ITQFD). Design/methodology/approach – The agile ITQFD...

Purpose – The purpose of the paper is to make a case for achieving business excellence through sustainable change management. Business excellence is defined through the Baldrige Performance Excellence Criteria. Sustainable change management has three pillars: enlightened leadership to provide...

Purpose – The literature suggests that a key ingredient for the successful six sigma implementation is project prioritisation and selection. The purpose of this paper is to identify what criteria are considered for selecting six sigma projects and how six sigma projects are selected in...

Purpose – The purpose of the paper is to explore the influence of a total quality management (TQM) programme on the level of focus in project management practices. Design/methodology/approach – Prior literature was used to develop a construct indicating the degree of focus on customers,...

Draws on the experiences of the author working in various project management positions to illustrate the application of TQM to the process of modern project management. Provides guidance on the application of five fundamental quality principles in project management. Emphasizes that a focus on...

Offers an insight into the renaissance of project management discipline in the context of strategic management and organizational design, and the need for increased awareness of and organizational learning in the subject. Proposes a flexible framework to facilitate the efforts for general and...

Excellent publications have been available on project management for many years and much discussion has taken place extolling the virtues of this aspect of management and its great influence on the overall successful operation of organizations in all sectors. When being considered in its generic...