Purpose – The perceived risk of services is not characterized by being inevitably higher than that of tangible products but rather by the fact that performance risk is bilateral and process‐like. The aim of this paper is to explore the nature of this competence‐based risk perception during...

Purpose – Although cross‐functional teams are increasingly relied upon in developing new products, little is known about the ability of teams on adapting team objectives and strategies to environmental circumstances (i.e. team reflexivity), especially when teams are operating within a highly...

Purpose – The purpose of the study is to propose and test a buyer-supplier integration model, based on clients' collaborative purchasing practices, in a project-based industry. Design/methodology/approach – Hypotheses regarding the relationships among the three variables – i.e....

Purpose Agile methods have considerably transformed project management. The purpose of this study is to analyze the impact of agile (as compared to plan-driven) methods on customer satisfaction in the context of knowledge-intensive business services. Design/methodology/approach This study uses a...

The ultimate goal of streamlining solutions for project management is to optimize the performance of the team. Automating business processes and integrating customized business solutions can not only increase productivity but also profitability. However, very few project‐ or service‐oriented...

There are several conditions essential for project success that apply to all projects, whether related to top‐level strategic business issues or operational ones: executives must make a compelling business case for project management; make it practical, relevant, and beneficial from day one;...

Purpose – This article discusses the use of consultants in helping set business strategy. Starting with the perspective that many consultants end up not delivering good value for companies seeking help with their strategy, this article considers some of the causes of unfulfilled expectations...

Purpose The innovative process of new product development remains unique within most organizations. This uniqueness stems from the requirements of the new product development manager to grapple with both the universe of emerging technologies from which a new feature or improvement must be found...

Purpose The purpose of this paper is to identify factors affecting performance of heritage conservation projects in terms of project management parameters of time, cost, and quality. Design/methodology/approach An exploratory study was conducted in India, wherein 41 conservation professionals...

Purpose – The purpose of this paper is to introduce and develop a knowledge base for the restoration industry to understand and deal with risks arising in restoration projects in a sustainable way. Restoration projects face a number of risks and are viewed unfavorably. The research study,...