Similar Search Results

How servant leadership nurtures knowledge sharing : The mediating role of public service motivation

Tuan, Luu Trong - In: International Journal of Public Sector Management 29 (2016) 1, pp. 91-108

this paper is to seek an insight into the role of servant leadership in leveraging knowledge sharing among public employees … (CSR) for the relationship between servant leadership and knowledge sharing. Design/methodology/approach – The data on the … PSM for the servant leadership-knowledge sharing linkage. This linkage was also found to be positively moderated by CSR …

Persistent link: https://www.econbiz.de/10014799782

Combatting workplace aggression in detainee transport: the Dutch case

Lasthuizen, Karin; Paanakker, Hester - In: International Journal of Public Sector Management 29 (2016) 1, pp. 11-29

origins of such workplace aggression against transport officers and focuses on the role of street-level leadership and … leadership by management for its mitigation and prevention. Design/methodology/approach – Unique in such closed institutions as … street-level leadership of transport officers especially staff orientation towards detainees has great impact. Perceived …

Persistent link: https://www.econbiz.de/10014799783

Developing creative leadership in a public sector organisation

Anne Loewenberger, Pauline; Newton, Mark; Wick, Kylie - In: International Journal of Public Sector Management 27 (2014) 3, pp. 190-200

Purpose – This paper aims to demonstrate the effective development of creative and innovative capability in a rigid bureaucratic public sector environment of an area of the British Transport Police, championed by the Area Commander and informed by extant literature. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014799953

Workplace aggression : Introduction to the special issue and future research directions for scholars

Tummers, Lars; Brunetto, Yvonne; Teo, Stephen T.T. - In: International Journal of Public Sector Management 29 (2016) 1, pp. 2-10

Purpose – Public employees are often confronted with aggression from citizens, managers and colleagues. This is sometimes a function of having a monopoly position of many public organizations. As a result, citizens cannot opt for alternative providers when not served well. This could give rise...

Persistent link: https://www.econbiz.de/10014799961

Total quality, public management and critical leadership in civil construction projects

Holt, Robin; Rowe, David - In: International Journal of Quality & Reliability Management 17 (2000) 4/5, pp. 541-553

stakeholders in public construction projects. It was found that, by developing a concept of critical leadership to drive through …

Persistent link: https://www.econbiz.de/10014800023

A study of the transition from ISO 9000 to TQM in the context of organisational learning

Hill, Frances M.; Hazlett, Shirley‐Ann; Meegan, Sarah - In: International Journal of Quality & Reliability Management 18 (2001) 2, pp. 142-169

addition, a capacity and willingness to learn, and visionary or transformational leadership appeared to be of particular …

Persistent link: https://www.econbiz.de/10014800075

Quality configurations:a contingency approach to quality management

Lagrosen, Stefan; Lagrosen, Yvonne - In: International Journal of Quality & Reliability Management 20 (2003) 7, pp. 759-773

of quality models and tools is rather infrequent and the value of committed leadership is highlighted. …

Persistent link: https://www.econbiz.de/10014800205

Leadership, perceived team climate and process improvement in municipal government

Howard, Larry W.; Foster, S. Thomas; Shannon, Patrick - In: International Journal of Quality & Reliability Management 22 (2005) 8, pp. 769-795

Purpose – To examine the role of perceived team climate in facilitating leadership and sociotechnical optimization to … employees working in a municipal government, measuring leadership, perceived team climate, technical subsystem components, and … was tested with structural equation modeling. Findings – Institution‐level communications and department‐level leadership …

Persistent link: https://www.econbiz.de/10014800329

Impact of EFQM Excellence Model on leadership in German and UK organisations

McCarthy, Grace; Greatbanks, Richard - In: International Journal of Quality & Reliability Management 23 (2006) 9, pp. 1068-1091

leadership practices and perceptions of good leadership practice between German and UK organisations. Design … both to academics who are interested in cross‐cultural leadership and to practitioners wrestling with the issues posed by …

Persistent link: https://www.econbiz.de/10014800393

Quality management and health: a double connection

Lagrosen, Yvonne; Bäckström, Ingela; Lagrosen, Stefan - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 49-61

have been gathered with both qualitative and quantitative methods. Findings – The twofold value of quality management, of … the effectiveness of health care organisations is indicated. Leadership commitment was found to be the most crucial common … it will be useful to go deeper into the mechanics of them. Practical implications – The three factors, leadership …

Persistent link: https://www.econbiz.de/10014800401