This article aims to explore the nature and functioning of trust in work teams. Trust is defined as a multi‐component variable with distinct but related dimensions. These include propensity to trust, perceived trustworthiness, co‐operative and lack of monitoring behaviours. A model was...

This piece of research is focused on service recovery and uses the RECOVSAT instrument to obtain data from a sample of complaining customers. The study comprises three main stages. The first stage includes a descriptive analysis of the incidence and consequences of complaints in several...

This study examined the development and dynamics of trust in project teams and explored the relation with cooperation, monitoring and team performance. Two types of teams were distinguished at the start of the projects: low prior social-capital teams (teams composed of members that have no...

Purpose – This study examines the moderating influence of the Big Five factors of agreeableness, extraversion, and emotional stability on the relationship between conflict and well‐being. Design/methodology/approach – Two field studies were conducted in which respondents were asked to fill...

Purpose – The purpose of this paper is to investigate whether and how climate strength and quality are related to employee commitment above and beyond individual climate perceptions. Design/methodology/approach – Data were collected from 48 work units in organizations from different branches...

Ethical guidelines for psychologists are meant to stimulate and help psychologists to act appropriately with respect to clients, colleagues, and other individuals involved in their professional relations. This paper focuses on the similarity of codes of ethics of psychologists in European...