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Reducing customer dissatisfaction : how important is learning to reduce service failure?

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Models, metaphors and symbols for information and knwoledge systems

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Umweltschutz in lernenden Organisationen : theoretische und methodische Grundlagen akteurs- und umsetzungsorientierter Forschungskonzepte ; am Beispiel des Kooperations-Projektes "Lokal handeln - systemweit denken. Beschäftigungs-, Qualifizierungs- und Beteiligungspotentiale von Umweltmanagement-systemen in kleinen und mittleren Unternehmen"

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This Wuppertal Paper "Environmental Protection in Learning Organizations" highlights the crucial methodological and theoretical assumptions which influenced and formed the design of the ADAPT-project about "SMEs - Sustainability and the needs of employees. Potentials for employment,...

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Great vessels take a long time to mature : early success traps and competences in exploitation and explorationg

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The dimensions of experiential learning in the management of activity load

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Motivating organizations to learn : goal orientation and its influence on organizational learning

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The rate and potential of capability development trajectories

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Public managers' skills development for effective performance management : empirical evidence from Italian local governments

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Logistics information system evaluation : assessing external technology integration and supporting organizational learning

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