Total quality management (TQM) practices are those few critical factors which are key to successful implementation of TQM in an organization, whether it is manufacturing, service, public or SMEs. Proper application of TQM will improve the business performance of the organization globally, and...

Total quality management (TQM) practices can be described as best ways in which organisations and their employees undertake business activities in all key processes. These practices have a positive impact on business results in manufacturing and service industries. This paper seeks to...

"This book explores lean six sigma for optimal system performance in manufacturing and service organizations. It covers topics such as using lean tools to assess and improve lighting conditions on an university campus and accessing quality in the online course design process using lean six sigma...