This article examines the impact of organizational and absorptive capacities. - and networking on the performance of Argentine software and IT services firms,. - within an evolutionary theoretical framework. The models estimated show that. - innovation outcomes depend on quality management, the...

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...