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Antecedents of Indian information technology service organisations moving up the value chain : a mediation model

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Lean service : a contingency perspective

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A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation

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The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

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Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector

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