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Service quality orientation : a apporach to diffusing mindfulness in SMEs
Owusu-Frimpong, Nana; Nwankwo, Sonny - In: International journal of quality & reliability management 29 (2012) 6, pp. 681-698
Persistent link: https://www.econbiz.de/10009620488
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Human resource management and total quality management linkage : rhetoric and reality ; evidence from an empirical study
Abu-Doleh, Jamal Daoud - In: International journal of commerce and management 22 (2012) 3, pp. 219-234
Persistent link: https://www.econbiz.de/10009657985
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Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth; Witell, Lars; Elg, Mattias - In: Total quality management & business excellence : an … 24 (2013) 1, pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
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The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.; Pantouvakis, Angelos; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 2, pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
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Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms : an SEM approach
Ooi, Keng-boon; Arumugam, Veeri; Lee, Voon-Hsien; Wooi, … - In: International journal of services, economics and management 4 (2012) 3, pp. 186-208
Persistent link: https://www.econbiz.de/10009675237
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Beyond certification : a proposed framework for ISO 9000 maintenance in service
Wahid, Roslina Ab - In: The TQM journal : the international review of … 24 (2012) 6, pp. 556-568
Persistent link: https://www.econbiz.de/10009664381
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Total quality management in Sri Lankan service organizations
Yapa, Saman - In: The TQM journal : the international review of … 24 (2012) 6, pp. 505-517
Persistent link: https://www.econbiz.de/10009664387
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Quality and productivity : role conflict in the service context
Luria, Gil; Yagil, Dana; Gal, Iddo - In: The service industries journal 34 (2014) 11/12, pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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Service organisations resilience through the application of the vanguard method of systems thinking : a case study approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of production research 52 (2014) 7, pp. 2026-2041
Persistent link: https://www.econbiz.de/10010348374
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Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354
Persistent link: https://www.econbiz.de/10010351403