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Quality governance of human aspects of quality initiatives in the public service sector
Mukhtar, Ramlah; Ali, Noor Azman - In: Verslo ir teisės aktualijos : mokslo darbai 6 (2011) 1, pp. 111-128
Persistent link: https://www.econbiz.de/10009579065
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Understanding priorities for service attribute improvement
Bacon, Donald R. - In: Journal of service research : JSR 15 (2012) 2, pp. 199-214
Persistent link: https://www.econbiz.de/10009548671
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The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International journal of production economics 138 (2012) 1, pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
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Total quality management in service sector : a literature review
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of business innovation and research 6 (2012) 3, pp. 259-301
Persistent link: https://www.econbiz.de/10009551662
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FMEA-based portfolio approach to service productivity improvement
Geum, Youngjung; Shin, Juneseuk; Park, Yongtae - In: The service industries journal 31 (2011) 11/12, pp. 1825-1847
Persistent link: https://www.econbiz.de/10009298371
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Prioritising the practices of total quality management : an analytic hierarchy process analysis for the service industries
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1331-1351
Persistent link: https://www.econbiz.de/10009411422
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The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; Lin, … - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
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The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.; To, W. M.; Yu, Billy T. W. - In: International journal of quality & reliability management 26 (2009) 7, pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
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Modified closed loop model for service performance management
Parameshwaran, R.; Srinivasan, P. S. S.; Punniyamoorthy, M. - In: International journal of quality & reliability management 26 (2009) 8, pp. 795-816
Persistent link: https://www.econbiz.de/10009527139
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Reconstructing Six Sigma barriers in manufacturing and service organizations : the effects of organizational parameters
Aboelmaged, Mohamed Gamal - In: International journal of quality & reliability management 28 (2011) 5, pp. 519-541
Persistent link: https://www.econbiz.de/10009230311