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Taguchi quality specification categories and the computation of Six-Sigma metrics : analytical and service industry anomalies and their managerial implications
Etienne, Eisenhower C. - In: International journal of six sigma and competitive … 6 (2010/11) 4, pp. 243-255
Persistent link: https://www.econbiz.de/10009269992
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Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 563-587
Persistent link: https://www.econbiz.de/10009270497
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Rationality, participation and results : the case of the European excellence model in a Spanish context
Canet-Giner, M. Teresa; Balbastre-Benavent, Francisco - In: The service industries journal 31 (2011) 11/12, pp. 1995-2017
Persistent link: https://www.econbiz.de/10009298277
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Better value chains : a matrix for competitive advantage
Hertog, Conrad den - In: Journal of business strategy 35 (2014) 5, pp. 43-48
Persistent link: https://www.econbiz.de/10010469320
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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K.; Gupta, Praveen - 2008 - 1. print.
Persistent link: https://www.econbiz.de/10003681704
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Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem - In: International journal of services and standards 9 (2014) 1, pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
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The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I. - In: The service industries journal 28 (2008) 5/6, pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
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Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Meer, Robert van der; … - In: The service industries journal 28 (2008) 9/10, pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
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How service agents manage the person-role interface
Ashforth, Blake E.; Kulik, Carol T.; Tomiuk, Marc A. - In: Group & organization management : an international journal 33 (2008) 1, pp. 5-45
Persistent link: https://www.econbiz.de/10003802840