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A multi-phased QFD based optimization approach to sustainable service design
Chowdhury, Md. Maruf Hossan; Quaddus, Mohammed A. - In: International journal of production economics 171 (2016), pp. 165-178
Persistent link: https://www.econbiz.de/10011437287
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Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
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Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
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Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
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ISO 9001 overall performance dimensions : an exploratory study
Psomas, Evangelos; Pantouvakis, Angelos - In: The TQM journal : the international review of … 27 (2015) 5, pp. 519-531
Persistent link: https://www.econbiz.de/10011443161
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Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
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Exploring the service management standard ISO 20000
Cots, Santi; Casadesús, Martí - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
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Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis; Adamidou, Afroditi - In: The TQM journal : the international review of … 28 (2016) 3, pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
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The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379