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The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
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The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George; Kostopoulos, Giannis; Kaminakis, Kostas - In: International journal of business performance management 16 (2015) 2/3, pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
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Manufacturer-provided services vs. retailer-provided services : effect on product quality, channel profits and consumer welfare
Kolay, Sreya - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 124-154
Persistent link: https://www.econbiz.de/10011337512
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P-Z, index
Dahlgaard-Park, Su Mi (ed.) - 2015
Persistent link: https://www.econbiz.de/10011338740
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A-O
Dahlgaard-Park, Su Mi (ed.) - 2015
Persistent link: https://www.econbiz.de/10011338741
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The SAGE encyclopedia of quality and the service economy
Dahlgaard-Park, Su Mi (ed.) - 2015
Persistent link: https://www.econbiz.de/10011338893
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Modeling and optimization of complex service delivery systems
Diao, Yixin; Heching, Aliza - In: Maximizing management performance and quality with …, (pp. 33-52). 2015
Persistent link: https://www.econbiz.de/10011407888
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Quality management as a driver of innovation in the service industry
González-Cruz, Tomás Félix; Roig-Tierno, Norat; … - In: Service business 12 (2018) 3, pp. 505-524
Persistent link: https://www.econbiz.de/10011915130
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Management and quality of services in Pristina's hotelier industry
Hasanaj, Petrit; Kuqi, Bekë; Ahmetaj, Besmir - In: Prizren social science journal 2 (2018) 1, pp. 52-71
Persistent link: https://www.econbiz.de/10011901391
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Crossing the management fashion border : the adoption of business process reengineering services by management consultants offering total quality management services in the United States, 1992–2004
Jung, Dong-Il; Lee, Wan-Hee - In: Journal of management & organization : JMO 22 (2016) 5, pp. 702-719
Persistent link: https://www.econbiz.de/10011903002