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Total quality management in the 21st century service sector

Yadav, Om Prakash (contributor) - 2010

Persistent link: https://www.econbiz.de/10003977701

From customers requirements to customers satisfaction - quality function deployment in service sector

Sharma, J. R.; Rawani, A. M. - In: International journal of productivity and quality … 5 (2010) 4, pp. 428-439

Persistent link: https://www.econbiz.de/10003977725

Current health of quality management practices in service sector SME : a case study of Pakistan

Kureshi, Nadeem; Qureshi, Faheem; Sajid, Ali - In: The TQM journal : the international review of … 22 (2010) 3, pp. 317-329

Persistent link: https://www.econbiz.de/10003978235

The strategic concerns of quality assurance : case study of large reputable firms in the service sector

Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299

Persistent link: https://www.econbiz.de/10008798971

Case study analysis of Six Sigma implementation in service organisations

Chakraborty, Ayon; Tan, Kay Chuan - In: Business process management journal 18 (2012) 6, pp. 992-1019

Persistent link: https://www.econbiz.de/10009684771

Synergistic effect of TQM-SCM initiatives in organizational performance : evidence from the service (logistics) sector

Shaikh, Shazia Shaheen; Song, Huaming; Ameer, Muhammad Saad - In: Nankai business review international 15 (2024) 2, pp. 207-223

Persistent link: https://www.econbiz.de/10015064735

Lean service and its implications in the quality of the service of the aircraft industry companies : a systematic review of the literature

Quiroz-Flores, Juan Carlos; Cabrera-Bonilla, Jesús; … - In: International journal of productivity and quality … 42 (2024) 2, pp. 170-187

Persistent link: https://www.econbiz.de/10015065593

A framework towards integrating TQM, knowledge management, and innovation to achieve business excellence in service organisations

Negi, Saurav - In: International journal of productivity and quality … 42 (2024) 3, pp. 380-404

Persistent link: https://www.econbiz.de/10015065608

Market leader through service excellence : world-class approaches to managing excellent services

Gouthier, Matthias (ed.) - 2023 - 1st edition

Persistent link: https://www.econbiz.de/10013433341

Assessment of Total Quality Management Implementation in Indian Service Industries

Talib, Faisal - 2020

The purpose of this paper is to examine the extent to which Total Quality Management (TQM) practices have been implemented in Indian service industries. A self-structured instrument was used to collect data from four different service industries, viz., healthcare, banking, hospitality and...

Persistent link: https://www.econbiz.de/10012827223

A service of the

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