Cover -- Endorsements Page -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- About the Author -- Chapter 1 People Management -- Introduction -- Guideline Management Principles -- Managing Holiday Planning -- Sickness and Absence Management --...

The purpose of this paper is to examine the extent to which total quality management (TQM) practices have been implemented in Indian service industries. The research reports the findings of an empirical study conducted with a sample of 172 top and middle managers in Indian service industries....