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Dienstleistungsmanagement : Strategien und Ansatzpunkte zur Schaffung von Servicequalität

Lehmann, Axel Peter - 1995 - 2., neubearb. Aufl.

Persistent link: https://www.econbiz.de/10013437810

A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements

Teeluckdharry, Noorjahan Banon; Teeroovengadum, Viraiyan; … - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1300-1345

Persistent link: https://www.econbiz.de/10014548984

The service concept : a missing link in lean for services

Assen, M. F. van; Lameijer, B. A. - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2027-2045

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Knowledge-oriented leadership and organizational performance : modelling the mediating role of service innovation, knowledge sharing quality

Sahibzada, Umar Farooq; Janjua, Nadia Aslam; Muavia, … - In: Journal of organizational effectiveness : people and … 11 (2024) 1, pp. 69-89

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People quality measurement in service industry : a new approach

Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 22 (2023) 1, pp. 55-72

Persistent link: https://www.econbiz.de/10014321075

Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management

Mondal, Sanjana; Samaddar, Kaushik - In: The TQM journal : the international review of … 35 (2023) 1, pp. 183-209

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Cracking the Case of ISO 9001 : A Simple Guide to Implementing Quality Management in Service Organizations

Cianfrani, Charles A. - 2015 - 3rd ed.

Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Chapter 1 Why Do ISO 9001:2015? -- Chapter 2 Key Differences with Past ISO 9001 Editions -- Chapter 3 Principles and Key Concepts -- QUALITY MANAGEMENT PRINCIPLES -- CUSTOMERS-CUSTOMER FOCUS AND MEASURING...

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Implementation of lean practicies in service firms : a case-based investigation

Fenner, Sophie Violette - 2022

Persistent link: https://www.econbiz.de/10014329818

The transformational leadership role in achieving organizational resilience through adaptive cultures : the case of Dubai service sector

Odeh, Rana B.S. Madi; Obeidat, Bader Yousef; Jaradat, … - In: The international journal of productivity and … 72 (2023) 2, pp. 440-468

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A multi-objective optimisation of sustainable business model innovation strategies regarding the challenges of new and emerging technologies in service business

Balouei Jamkhaneh, Hadi; Shahin, Reza; Jalali, Reza - In: International journal of business excellence : IJBEX 30 (2023) 2, pp. 203-233

Persistent link: https://www.econbiz.de/10014312860