Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. The emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing...

Total Quality Management (TQM) is an approach for continuously improving the quality of goods and services delivered through the participation at all levels and function of the organization. TQM also requires continuous improvement not only in products or services but also at all operational and...

Service sector is one of the fastest growing sectors in the world and is facing immense pressure to improve their quality of products and services to compete and achieve a leading position in the global market. The issues related to quality therefore, need to be addressed for better...

Purpose – Previous research showed that there are some barriers which hinder the implementation of total quality management (TQM) in organizations. But no study has been undertaken to understand the interaction among these barriers and to develop a hierarchy of TQM barriers model. There is an...

Purpose – Total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” inmanagement. TQMinitiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the...