This study is principally focused on the implementation of Total Quality Management (TQM) in Indian industries and to study its influence on the organizational performance. The study has been conducted in five manufacturing and three service companies in north India. The selected companies are...

"This book explores lean six sigma for optimal system performance in manufacturing and service organizations. It covers topics such as using lean tools to assess and improve lighting conditions on an university campus and accessing quality in the online course design process using lean six sigma...