Kim, Byung-Do; Shi, Mengze; Srinivasan, Kannan - In: Marketing Science 20 (2001) 2, pp. 99-120
a seemingly suboptimal practice. Our analysis shows that reward programs weaken price competition. By offering the …, firms are able to commit to weaker competition and, therefore, higher prices. When the heavy-user segment is large or not … light users are very price sensitive, firms engage in intense price competition, thus benefiting little from the loyalty of …