The adoption and diffusion of balanced scorecard (BSC) has relatively been addressed in Western countries. Nonetheless, there is scant evidence on how BSC is received by organisations in developing countries. So, we are not sure how Non-Western countries are receiving BSC in practice and whether...

This article presents the findings from a large sample investigation into the way that SBU managers in large companies control different types of new products. The study also reports on the impact that different control choices have on two performance outcomes: new product output and new product...

Design thinking (DT) has been often described as a strategic management tool that fosters user-focus, collaboration, and creativity. However, we argue that the benefits from its implementation depend on internal and external characteristics of firms. The aim of this paper is to discuss for which...

Abstract Cloud computing is a new technology that pushes all aspects of the business to rapid evolution, including performance measurement systems (PMSs). This paper develops a PMS, according to Contingency Theory, which includes five perspectives: cost effectiveness, productivity, flexibility,...