Purpose – The purpose of this paper is to empirically examine the impacts of supplier‐ and customer‐oriented electronic communication technologies (ECTs) (electronic data interchange (EDI) and internet‐based) on supply chain integration and manufacturing competitive capabilities...

Purpose – The purpose of this study is to review a major section of the literature on benchmarking practices in order to achieve better perspectives for emerging benchmarking research streams. Design/methodology/approach – The paper examines the benchmarking literature and presents a...

Purpose – The purpose of this paper is to examine complex risk management practices of Japanese firms in a turbulent environment. Design/methodology/approach – The focus of this research is to examine risk management practices based on product accidents in Japanese firms. It examines how...

Purpose – With increasing emphasis on the environment, firms are required to include sustainability practices at all levels – strategic, operational, and outcome measures. The purpose of this paper is to present a research model that defines sustainability practices in the context of the...

Although product development is recognized as knowledge‐intensive work, we have limited understanding of its impact on product development performance. The mechanisms by which knowledge sharing contributes to strategic imperatives such as time to market and value to customers are also not well...

Purpose – The purpose of this paper is to present a research model that defines the inter‐relationships between strategic green orientation, integrated product development, supply chain coordination, green performance outcomes and business unit performance. This paper aims to address...

Purpose: The purpose of this paper is to understand the role of post-purchase logistic services on customer satisfaction and future purchase decision, to reveal any differences across China and Taiwan, to fill in a gap in the literature focused on post-purchase logistic activities related to...