An empirical study of 57 top‐tier suppliers to the North American automotive industry examined the direct and complementary effects of information system infrastructure (ISI) and process improvements on time‐based performance. The results show that the three dimensions of ISI –...

We use grounded theory arguments and field data to support a model that links environmental government policies to customer actions and firm sustainability strategies. A firm׳s sustainability strategy in turn influences the design and deployment of green supply chain management strategies....

In this study, we first examine the relative impact of integration (both internal integration and external integration) on plant performance. Internal integration is operationalized as process integration which includes both information management and statistical process control. External...

This research specifically examines the direct and indirect effects of job specific training and training in quality management techniques, on service system performance. To further explicate these relationships and to provide more specific managerial relevance, we examine these relationships...