This study used the support of extant theory to propose that there are significant differences in the postures of firms that include logistics providers in their supply chain management efforts versus those that do not. Further, we identified four supply chain management constructs as being...

In contrast to prior research on the Toyota Production System (TPS) that has tended to focus on the micro issues or structural issues, we take an integrated approach of TPS to include the rules or principles underlying TPS. Consistent with recent work by Spear and Bowen (1999) and Spear (2004),...

Purpose – The purpose of this research is to examine how service enablers such as resource management and human resource management practices, identified in prior research as vital, influence both conformance quality and productivity performance. The paper also aims to study how the level of...

Purpose – The purpose of this paper is to verify whether product orientation (make‐to‐order versus make‐to‐stock) affects how coordination mechanisms combine to influence quality performance in total quality management (TQM). Design/methodology/approach – The authors used survey...

Recent research in manufacturing has investigated the impact of enabling operations management (OM) practices on quality and time‐based performance separately. This research investigates the concurrent impact of supply management, human resources, just‐in‐time (JIT) and cross‐functional...