Proposes the use of a β, or difference‐from‐nominal, control chart for short‐run industrial processes providing certain conditions are met. While some manufacturers have used delta charts in the past, only recently have delta charts been discussed in the literature –and then under a...

The US Department of Defense is playing a significant leadership role in implementation of TQM. Provides an overview of the process of implementing total quality management in the US Department of Defense and discusses the implications of this change for its subcontractors and related...

Provides a synthesis of total quality management literature by identifying eight critical factors and supporting performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data from available literature. Contends that the approach...

Provides an integrated model that can be used as a framework by organizations planning to implement new technology systems. The inputs of this model were obtained by a brainstorming session of MBA students, interviews with several local computer vendors, and a review of the current literature....

American manufacturers are striving to regain a competitive position in the world market. The Company Quality Profile (CQP), based on Deming′s 14 points, can be an effective way of determining a company′s quality position and monitoring improvements. The CQP can also be useful in...

Presents an evaluative model that can be used as a framework by management of organizations to evaluate their company’s operations profile. By means of a case study, the authors demonstrate the effectiveness of the model. The data for this study was obtained through interviews, questionnaire...

Presents an application of the Toyota Production System (TPS) in a manufacturing environment. By means of a case study, discusses the most important elements of TPS, the strategies used by the company for implementing TPS, and the significant benefits that were accrued in manufacturing...

This study was initiated to develop insights into the strategic directions and operational priorities West Michigan manufacturing organizations are setting for themselves. Specifically, this study examines the applicability and actual implementation of operations strategy elements by small and...