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Modeling teachers' and students' attitudes, emotions, and perceptions in blended education : towards post-pandemic education

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The impact of online learning on student satisfaction during the COVID-19 pandemic in Indonesia

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Should we teach in hybrid mode or fully online? : a theory and empirical investigation on the service-profit chain in MBAs

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Service modularity in e-learning programs : an analysis from the perceived usefulness perspective

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Produktivität von Dienstleistungen

Möller, Klaus - 2014

Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

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