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Applying importance-performance analysis to compare the changes of a convenient store

Shieh, Jiunn-I; Wu, Hsin-Hung - In: Quality & Quantity: International Journal of Methodology 43 (2009) 3, pp. 391-400

Persistent link: https://www.econbiz.de/10009396629

Fuzzy Decision Making for Market Positioning and Developing Strategy for Improving Service Quality in Department Stores

Tsai, Ming-Tien; Wu, Hsueh-Liang; Liang, Wen-Ko - In: Quality & Quantity: International Journal of Methodology 42 (2008) 3, pp. 303-319

Persistent link: https://www.econbiz.de/10009396685

A quality approach to airport management

Fernandes, Elton; Pacheco, Ricardo - In: Quality & Quantity: International Journal of Methodology 44 (2010) 3, pp. 551-564

Persistent link: https://www.econbiz.de/10009396695

A Quality Information Benchmarking Methodology: A US Banking Industry Empirical Study

Najjar, Lotfollah; Schniederjans, Marc - In: Quality & Quantity: International Journal of Methodology 40 (2006) 3, pp. 419-433

Persistent link: https://www.econbiz.de/10009396755

The Impact of Incentive Regulation on Service Quality in Telecommunications in the United States

Uri, Noel - In: Quality & Quantity: International Journal of Methodology 38 (2004) 3, pp. 291-318

Persistent link: https://www.econbiz.de/10009396775

Women–Family in Quality Perspective

Fatimah, P. Rika; Aziz, J. Abdul; Ibrahim, K. - In: Social Indicators Research 88 (2008) 2, pp. 355-364

Persistent link: https://www.econbiz.de/10009403994

An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study

ALTUNTAS, Serkan; YENER, Engin - In: Ege Academic Review 12 (2012) 1, pp. 97-106

A new innovative approach based on theory of inventive problem solving (TRIZ) and the quality service measurement scale (SERVQUAL) is proposed to improve the quality of health-care service. TRIZ is used at a wide range of area in industrialized countries to solve problems, while SERVQUAL is used...

Persistent link: https://www.econbiz.de/10009416844

Service quality, satisfaction, reputation and perceived value as the antecedents of behavioral intentions: A cross-national investigation in mobile communication services

TEKTAŞ, Öznur ÖZKAN - In: Iktisat Isletme ve Finans 26 (2011) 301, pp. 35-58

This study aims to test and compare the behavioral intentions of customers in mobile communication services in two countries, Turkey and Germany. The model examines the direct and mediating effects among reputation, satisfaction, service quality and perceived value constructs as the antecedents...

Persistent link: https://www.econbiz.de/10008925699

Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers

Jen, William; Tu, Rungting; Lu, Tim - In: Transportation 38 (2011) 2, pp. 321-342

Persistent link: https://www.econbiz.de/10008926385

Determinants of online buyer trust. A comparison with the auction system.

Gutiérrez, Sonia San Martín; Izquierdo, Carmen Camarero - In: Cuadernos de Gestión 10 (2010) 03, pp. 43-61

Studies on electronic Internet commerce are an important part of the research in marketing, bur there are still few …

Persistent link: https://www.econbiz.de/10009001644