Road transport forms part of the daily activities of individuals and it is the principal mode of transport in Ghana. In many parts of the world, individuals tend to use their private vehicles due to lack of satisfaction they derive from the services of public transport. In this paper, passengers...

There are various approaches to the measure quality of e-services. They have mentioned many dimensions of e-service quality provided by service organisations i.e. banking, restaurant, investment, trade etc. However, sometimes there may be confusions in selecting appropriate dimensions to assess...

The aim of this quantitative study is to undertake empirical research investigating the nature and magnitude of the determinants of re-purchase intentions from the point of view of service performance and post purchase perceptions. A theoretical model linking service quality issues and...

This study aimed to promote the use of mobile transaction services and summarize 13 service items affecting mobile banking transactions, functional programs, and accessibility programs. Furthermore, this study designed questionnaire using ANP (the Analytic Network Process). Three experts from...

Purpose – The purpose of this research is to assess the service quality of central blood bank from blood donors’ perspective. Design/methodology/approach – Data were collected by empirical study in a central blood bank. The instrument captured 354 blood donors’ using a SERVQUAL...

The study examines the positioning of four selected Middle Eastern airlines in the South African business and leisure travel environment. The positioning of the airline indicates how passengers rate the airline based on their expectations of that particular airline in terms of service quality...

Recent-rising crude oil prices have impacted on the development of the air-freight industry making improved service quality and competitiveness— pressing issues for management. To examine the performance of China Airlines this paper employs quality function deployment to integrate inside...

There are increasing numbers of complaints by passengers regarding the quality of air services. This paper looks at the ways in which complaints are dealt with and the degree to which unsatisfactory experiences are reported and the ways in which they are handled. A survey conducted at Taoyuan...

This study was aimed to examine patient satisfaction in Taiwan hospital-based emergency departments (ED). The 460 ED patients were surveyed – 66 from medical centres, 101 form regional hospitals and 293 from district hospitals. A structured questionnaire were developed covering three service...

The purpose of this study is to contribute to the conceptual and empirical knowledge of service quality in wellness settings. The aim is to provide a theoretical background of the main concepts of interest and to empirically assess customer expectations and perceptions, as well as to determine...