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¿Como influye el capital humano en la calidad de servicio? : una aplicación al sector bancario andorrano

Mariño-Mesías, Rosa M.; Rodríguez Antón, José Miguel; … - In: Spanish journal of finance and accounting 44 (2015) 166, pp. 146-179

Persistent link: https://www.econbiz.de/10011555416

A study on the effect of service quality on customer loyalty and corporate performance in financial industry

Liu, Chia-Ming; Wang, Tsung-Yuan - In: Problems and perspectives in management : PPM ; … 15 (2017) 2, pp. 355-363

Persistent link: https://www.econbiz.de/10011789276

An analytical study on logistics outsourcing impact on logistical service quality in supply chains : case study : industrial enterprises of Sumy region

Bilovodska, Olena; Gaidabrus, Nataliia; Ruban, Daria - In: Problems and perspectives in management : PPM ; … 15 (2017) 3, pp. 201-211

Persistent link: https://www.econbiz.de/10011853217

Calidad de servicio en una institución de educación superior en la ciudad de Barranquilla

Cervantes Atia, Viviana; Stefanell Santiago, Itala Corina; … - In: Ciencias administrativas : revista digital (2018) 11, pp. 27-40

Persistent link: https://www.econbiz.de/10012038260

La estrategia de estandarización de McDonald’s : ¿es valorada del mismo modo en todos los países? ; el caso de los jóvenes en España, Turquía, Italia y Bulgaria

Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Revista globalización, competitividad y gobernabilidad … 12 (2018) 3, pp. 31-48

Persistent link: https://www.econbiz.de/10012098615

Heterogeneous dimensions of SERVQUAL

Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 32 (2021) 1, pp. 92-118

Persistent link: https://www.econbiz.de/10012423576

La satisfaction des clients des services captiefs

Furrer, Olivier - In: European review of service economics and management (2018) 2/6, pp. 51-75

Persistent link: https://www.econbiz.de/10012025658

Service quality of Islamic banks: Satisfaction, loyalty and the mediating role of trust

Bin Haron, Razali - In: Islamic Economic Studies (IES) 28 (2020) 1, pp. 3-23

Purpose The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality by focusing on the mediating role of trust in the Malaysian...

Persistent link: https://www.econbiz.de/10015397994

Calidad del servicio y determinantes de la satisfacción en usuarios de los servicios hospitalarios de Cartagena de Indias, Colombia

Vergara Schmalbach, Juan Carlos; Quesada Ibargüen, … - In: Revista de métodos cuantitativos para la economía y … 26 (2018), pp. 203-219

Quality of Service and User Satisfaction in Health System form a topic with academic and managerial importance. Knowledge on variables that influence this indicator will help guide the strategies and/or actions aimed at improving service. In this sense, the goal of this article consists in...

Persistent link: https://www.econbiz.de/10012023960

Đo lường mức độ hài lòng của người dân đối với chất lượng dịch vụ công phục vụ ngư nghiệp vùng Duyên hải Nam Trung bộ

Nguyễn Danh Nam; Uông Thị Ngọc La - In: VNU journal of economics and business 1 (2021) 1, pp. 100-109

Persistent link: https://www.econbiz.de/10013499170