Similar Search Results

Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China

He, Yuanqiong; Li, Wenli; Lai, Kin Keung - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 592-608

Persistent link: https://www.econbiz.de/10009177994

Linking organizational support to employee commitment: evidence from hotel industry of China

He, Yuanqiong; Lai, Kin Keung; Lu, Yagang - In: The international journal of human resource management 22 (2011) 1, pp. 197-218

Persistent link: https://www.econbiz.de/10008813207

Reformen durchsetzen und für die sozialistische Modernisierung kämpfen : Dokumente d. Nationalen Delegiertenkonferenz der KP Chinas, (18. - 23. September 1985)

1985 - 1. Aufl

Persistent link: https://www.econbiz.de/10000738864

Chen Yun's strategy for China's development : a non-Maoist alternative

Chen, Yun - 1983

Persistent link: https://www.econbiz.de/10013541070

Service climate, employee commitment and customer satisfaction : Evidence from the hospitality industry in China

He, Yuanqiong; Li, Wenli; Keung Lai, Kin - In: International Journal of Contemporary Hospitality Management 23 (2011) 5, pp. 592-607

Purpose – This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It considers different dimensions of service climate separately, including customer orientation, managerial...

Persistent link: https://www.econbiz.de/10014763075