This paper investigates the pattern or trajectory of implementing ISO 9000 standards versus TQM in Western Europe from a longitudinal perspective, using empirical data. The research is based on three large‐scale surveys conducted in 1992‐1993, 1996‐1997 and 2001‐2002 respectively, in 13...

Purpose – There are many studies on the impact of supply chain integration (SCI) on performance. However, the definitions, the measurements, the sample sizes, and scope of both SCI and the performance vary significantly from research to research. Conclusions are not consistent either....

This paper presents the results of a study which aims to review the pattern of implementing TQM versus ISO 9000 at the beginning of the 1990s, so that companies may learn from their past experiences. The research is based on an international survey of 600 companies from 20 countries. It is found...

Purpose – There are very few studies on the impact of job attitude on knowledge sharing. The purpose of this paper is to examine the effects of job involvement, job satisfaction, organisational commitment, and organisational citizenship behaviour (OCB) on employees' knowledge sharing...