Teamwork is increasingly seen as a prerequisite for many job functions within those organisations seeking to sustain total quality management (TQM). However, the daunting task of creating a teamwork environment within many companies is often left to pro‐active senior management that assumes...

Purpose – This exploratory research aims to examine and evaluate the importance of IS/IT criterion in the suppliers selection process. The paper attempts to assess if there is superior supply chain performance arising from the integration of this criterion and to determine difficulties...