Purpose Brand resonance will significantly improve the profits of the services industry in the twenty-first century. The purpose of this paper is to find the resonance score for modified customer-based brand equity (CBBE) model in mutual fund financial services and improve the conceptualization...

Purpose: This study attempts to identify the supply chain risks (SCRs) induced during the COVID-19 disruption in an Indian handloom saree industry and determine suitable risk mitigation strategies (RMSs) to overcome the impact of the epidemic disruption. Design/methodology/approach: This work...

Purpose: The purpose of this paper is to examine the mediating role of immediate performance outcomes on the relationship between dimensions of supply chain integration (SCI) and financial performance. Design/methodology/approach: This study tests the proposed model linking dimensions of SCI,...

Purpose: This paper proposed a bi-level mathematical model for location, routing and allocation of medical centers to distribution depots during the COVID-19 pandemic outbreak. The developed model has two players including interdictor (COVID-19) and fortifier...

Purpose: The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and...

Purpose: The purpose of this paper is to review the existing literature on supply chain performance measures and metrics (PMMs). It provides a critical evaluation of 234 articles published in past 24 years. Design/methodology/approach: The paper examines the studies published from 1991 to 2014...

Purpose: The purpose of this paper is to develop a performance measurement model for the entire supply chain that includes balanced set of performance measures. Design/methodology/approach: The conceptual model was validated empirically in case companies through semi-structured interviews and...

Purpose: The purpose of this paper is to investigate the distinction and relationships between the significant strategic capabilities for managing risks in supply chains. This intersectional review exposes a substantial conceptual contradiction between the perspectives reported by various...

Purpose: This study aims at reviewing the articles on the themes of manufacturing strategy (MS) published in “Benchmarking: An International Journal (BIJ)” and investigating the trends of publication for future research. Design/methodology/approach: Five-stage methodology to conduct a...