Over the last two decades, growing concerns about eroding ecosystem quality have led to a renewed interest in environmentalism. Such concerns have prompted purchasing professionals to reassess their current purchasing strategy. To help purchasing professionals configure an environmentally...

Chronic driver turnover can adversely influence a trucking firm's competitiveness through disrupted delivery services, equipment down time and excessive recruiting expenses. Thus, a key to the survival of the trucking firm rests with its ability to recruit and retain qualified drivers who are...

Purpose – This paper aims to identify key variables that affect warehouse employee turnover. These variables include: occupational variables (e.g. skills, years of experiences); organizational variables (e.g. firm size, industry); individual variables (e.g. pay scale, job security). This paper...

Purpose – The purpose of this paper is to develop a benchmark of performance standards for Chinese third‐party logistics providers (3PLs) in the emerging market. It also intends to identify various factors that significantly affect the operational efficiency of the Chinese 3PLs and propose...

Total customer satisfaction is one of the most important strategic weapons of best‐practice hotel organizations. However, hotel organizations cannot achieve total customer satisfaction without gaining the knowledge of a hotel’s competitive position in the changing marketplace and realizing...

Purpose – As the household budget tightens in uncertain economic times, many grocery shoppers are constantly looking for the best deal in town. To attract and retain these savvy shoppers, a supermarket should understand what they value most and how they comparison‐shop. With this in mind,...

As quality and profitability have become inseparable concepts, a growing number of service firms have considered quality their top priority in maintaining competitiveness. Commitment to service quality, however, is nothing more than lip service, unless management develops reliable service...

In this paper we present a real-world case study involving the re-location of a combined manufacturing and distribution (warehousing) facility. The relocation decision was called to adapt to dynamic changes in business environments surrounding the firm's supply chain operations. Such changes...

For the most part, airports are publicly or semi-publicly owned and operated with fixed assets. As such, airports have been often considered little more than infrastructure providers for airlines. However, as airports have begun to offer a variety of ancillary services including passenger...