With the ever-rising cost of doing business and increased competition, many hotels have experienced financial difficulties resultant from a gradual decline in profit and market share. Since the financial health of the hotel affects its investment capability in constantly improving customer...

In the wake of catastrophic natural disasters and rising threats of terrorism, the hotel industry has been hit hard by declining revenues and increasing competition. To avoid such a downward spiral, the hotel industry should find remedies to make its operations lean and robust. These remedies...

Traditionally, product returns have been viewed as an unavoidable cost of doing business, forfeiting any chance of cost savings. As cost pressures continue to mount in this era of economic downturns, a growing number of firms have begun to explore the possibility of managing product returns in a...

Purpose – This paper seeks to illustrate the successful development of a warehousing decision support system (WDSS) that aided the Buckeye Cable Vision Incorporated (BCV) in making its strategic warehouse expansion and re‐warehousing decisions. The WDSS utilized by the BCV can be a...

With increasingly complex logistics information technology and dynamic logistics operations in a global setting, today′s logistics managers confront an overwhelming number of decision alternatives. Perhaps the most effective way of evaluating such a large number of alternatives is to utilize...

As the globalization of business activities broadens and diversifies logistics operations, many logistics managers have found themselves challenged by extreme complexities and uncertainties. Consequently, planning and control of multinational firms (MNFs) have become onerous due to the...

In an era of global sourcing, the multinational firm′s success often hinges on the most appropriate selection of its foreign suppliers. International supplier selection, however, is very complicated and risky owing to a variety of uncontrollable and unpredictable factors affecting the...

Uncovers the facts and fallacies of the Japanese distribution channel and presents proactive distribution strategies with their managerial benefits, for the successful penetration of the Japanese market. Frustrated US policy makers and business representatives have been crying “foul” for...