Purpose – This paper seeks to empirically investigate how a heavyweight product manager (HW) can impact the cross‐functional team and project performance (PP) through actively influencing the ways and the extent of strategic alignment (SA), shared project mission, and clarity of project...

Purpose – The purpose of this paper is to present a model linking the role of design engineers to shared team knowledge, enhanced manufacturability, and product development outcomes. New product manufacturability is a quality of the product design that indicates the ease and reliability by...

Purpose – The notion of achieving competitive advantage using a strategic customer service orientation (SCSO) has received increased research attention. The purpose of this paper is to examine the concept of SCSO in the context of rapidly changing competitive market environments. An...

Purpose – This study sets out to explore questions such as: “Does mission statement matter? If so, in what ways?” Using data on mission statements of 128 large Japanese firms, the paper aims to show that corporate mission has a significant impact on corporate policies that determine...

Because of the importance of information integration in obtaining competitive advantage in today's information-intensive environment, many organisations continue to search for better information integration practices that will support effective business processes across the value chain. However,...

Although a responsive supply chain is an integral part of order-winning manufacturing strategies, it has not been clear how firms build a responsive supply chain in global manufacturing environments. Built upon a synthesis of the existing literature and relevant theories, this paper presents a...

As the operations management (OM) and supply chain management (SCM) field has evolved, a greater emphasis on services has emerged. The healthcare industry represents an important sector within services, however, little is known about the current state of research into healthcare OM and SCM. The...