"A new economic history of the largest institution for the production of human capital in the premodern economy: apprenticeship. Apprenticeship dominated skill formation from the Middle Ages to the Industrial Revolution. Years spent training with a skilled master were a nearly universal...

1 Critical Perspectives on Service Work: An Introduction, Marek Korczynski and Cameron Macdonald -- 2 Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Caf 3.The Globalization of Nothing and the Outsourcing of Service Work -- 4 The Disneyization of Society -- 5...

1. Introduction / Janet Druker and Geoff White -- 2. Determining pay / Geoff White -- 3. Worker voice and reward management / Edmund Heery -- 4. Grading systems, estimating value and equality / Sue Hastings -- 5. Wages and low pay / Janet Druker -- 6. Salary progression systems / Marc Thompson...