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The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika; Han, Jie Hui - In: Australasian marketing journal 21 (2013) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
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Drivers of customer satisfaction : perspectives from the food retail sector of an Arab nation
Sohail, M. Sadiq; Anwar, Syed Aziz; Rabbie, Fuad Hossain - In: Journal for global business advancement : JGBA 5 (2012) 3, pp. 181-192
Persistent link: https://www.econbiz.de/10009725672
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Business unethicality as an impediment to consumer trust : the moderating role of demographic and cultural characteristics
Leonidou, Leonidas C.; Kvasova, Olga; Leonidou, … - In: Journal of business ethics : JOBE 112 (2013) 3, pp. 397-415
Persistent link: https://www.econbiz.de/10009715159
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Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie; Sharma, Piyush; Kim, Namwoon - In: The journal of services marketing 28 (2014) 2, pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
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Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young; Lee, Kwang-ho - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
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What characterizes Chinese consumer behavior? : a cross-industry analysis of the Chinese diaspora in Japan
Frank, Björn; Abulaiti, Gulimire; Enkawa, Takao - In: Marketing letters : a journal of research in marketing 23 (2012) 3, pp. 683-700
Persistent link: https://www.econbiz.de/10009579979
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Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen; Chen, Junsong; Chen, Cheng-hao Steve; Yu, … - In: The service industries journal 34 (2014) 15, pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
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Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon - In: Journal of service management 26 (2015) 1, pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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The contrasting effects of culture on consumer tolerance : interpersonal face and impersonal fate
Chan, Haksin; Wan, Lisa C.; Sin, Leo Y. M. - In: Journal of consumer research : JCR ; an … 36 (2009/10) 2, pp. 292-304
Persistent link: https://www.econbiz.de/10003880196
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How do economic, cultural, and global-connectedness distances moderate the effect of customers' experiences on their intention to revisit non-indigenous restaurants? : evidence from Korean restaurants
Lee, Seung Yong; Lee, Jeoung Yul; Kim, Renee Boyoung - In: Asia Pacific business review 22 (2016) 2, pp. 262-288
Persistent link: https://www.econbiz.de/10011537708