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When and why a squeakier wheel gets more grease : the influence of cultural values and anger intensity on customer compensation
Glikson, Ella; Rees, Laura; Wirtz, Jochen; Kopelman, Shirli - In: Journal of service research 22 (2019) 3, pp. 223-240
Persistent link: https://www.econbiz.de/10012126364
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The distinct influence of power distance perception and power distance values on customer satisfaction in response to loyalty programs
Wang, Jiexin; Lalwani, Ashok K. - In: International journal of research in marketing : IJRM ; … 36 (2019) 4, pp. 580-596
Persistent link: https://www.econbiz.de/10012152464
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context
Diallo, Mbaye Fall; Sall, Fatou Diop; Djelassi, Souad; … - In: Journal of international marketing 26 (2018) 4, pp. 69-84
Persistent link: https://www.econbiz.de/10011964226
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Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Journal of travel research : a quarterly publication of … 58 (2019) 3, pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
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Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.; Huong Thi Thanh Tran; … - In: Journal of international marketing 27 (2019) 2, pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
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Drivers of Customer Satisfaction : Perspectives From the Food Retail Sector of an Arab Nation
Sohail, M. Sadiq - 2015
Customer satisfaction has come to occupy strategic heights given the growing competitiveness of the food retail market in Saudi Arabia. The purpose of this paper is to examine the key drivers of customer satisfaction. The paper examines the relationship among the extent of store familiarity,...
Persistent link: https://www.econbiz.de/10013016618
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The Effect of Satisfaction, and Brand Image on Consumer Purchase : The Role of National Culture
Asif, Khadija - 2020
where high satisfaction was not reflected in sales. We propose that culture complements the satisfaction purchase … relationship. For this, we investigated the moderating effect of national culture on brand image and satisfying relationships with …
Persistent link: https://www.econbiz.de/10012824356
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National culture as a factor in visitors' evaluations of hotel services
Wąsowicz-Zaborek, Elżbieta - 2025
Persistent link: https://www.econbiz.de/10015357800
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When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra; Boveda-Lambie, Adriana; … - In: Services marketing quarterly 43 (2022) 3, pp. 277-293
Persistent link: https://www.econbiz.de/10013352802