This paper analyzes the trends and challenges of competitiveness and innovation in the tourism and telecommunications industries of Latin America and the Caribbean from a strategic and global perspective. This analysis aims to identify the conditions and opportunities for these industries in...

The logistics industry is one of utmost relevance and principally serves as a motor of private sec-tor development and growth of the economic sectors of a country or region. A logistics industry that is efficient and accessible to everyone is a key element for companies in a country or region in...

Este documento apresenta uma contribuição para o desenvolvimento de análises de programas de desenvolvimento produtivo (PDP). A proposta metodológica do Mapeamento e Índice de Desempenho Institucional (MIDI) constitui um esforço para quantificar e mensurar os aspectos institucionais que...

In the last years attention has increased to the eco-innovation topic. Empirical studies have demonstrated that innovating firms grow faster, have higher productivity and are more profitable than their less innovative counterparts (Geroski et al., 1993; Roper and Hewitt-Dundas, 1998). Drawing upon a...

(VF)Les théoriciens de la compétence collective définissent celle-ci de manière statique comme un ensemble de ressources dans lequel vont puiser les acteurs. En s’appuyant sur l’analyse d’une conversation, l’article démontre que le processus de construction de ces ressources est...

Recent trends of fast adoption of CRM, whether as a philosophy, a strategy, an aid to the general marketing effort and mix, or merely as a fashion; as every body else is doing it; is driven by a clear acknowledgement and recognition that long-term relationships with customers are one of the most...

Even though small and medium enterprises (SMEs) represent the majority of the Egyptian firms, their value added is relatively low. According to previous research, SMEs face a financing gap that causes undercapitalization and represents an obstacle that hinders SMEs from growth. This paper...

This study analyzes the impact of bank relationships on a firm's cost of debt. We focus on relationships with the main bank. We find that a firm's cost of debt decreases with relationship strength, proxied by the share of bank debt provided by the main lender, but rises with relationship length....