The aim of this paper is to highlight the importance of the organizational communication to the most important leadership effects - the success of changes within the Romanian companies. A set of hypotheses are tested in order to identify the links between the success of change implementation and...

Change is a constant in everyday life confronting organizations to continuously adapt their strategy, structure, processes, and culture in order to survive and stay competitive on the market. Implementing organizational change is one of the most important skills required for managers and in the...

This work includes 2 parts: main theoretical elements and 1 case study. Theoretical elements define and explain concepts such as: stress, stress management, counseling and organizational change. In the case study these elements are applied on a research unit development. The reason for the...

The implantation of an ERP (abbreviation for "Enterprise Resource Planning") system is an enterprise project that implies the remodeling of the information system, mostly the rethinking of management procedures within the organization. The expansion and the complexity of these projects demand a...

Purpose – The purpose of this study is to explore the attitudes and beliefs of front‐line employees regarding how customer‐company interactions might be improved. Since front‐line employees are closely connected to customers, the resultant experiences and relationships with customers are...

Purpose – Mass retail in France, as an organizational field, experienced an institutional change when the Dutreil Law was promulgated on August 2, 2005. This new text is the result of a long process through which different groups of opposing logics faced one another. Michel-Edouard Leclerc...

In the mid‐1980s a group of leading British retail companies jointly identified a mismatch between their graduate recruitment requirements and the motivation of graduate applicants and entrants. Many graduate entrants had a personal goal of being appointed to a head office post and many were...

Considers aspects of change in large retail organizations. Debates the apparent dilemma posed, on the one hand, by the opportunities for using information technology to improve efficiency and centralize decision making, and, on the other hand, the case being argued by a umber of management...

Considers EDI for retailers in the context of innovation theory. A case study of nine retailers who adopted EDI during 1987‐92 is used to discuss the reasons why EDI was delayed until 1986‐93 even though it was technically possible in the early 1980s. Argues that an innovation will ot join...

Defines and discusses quick response (QR), with its relationship to vendor partnering, short‐cycle manufacturing, demand‐flow manufacturing, “virtual integration”, re‐engineering, just‐in‐time and efficient consumer response as an introduction to the results of a study on which...