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Preface to the special issue on behavioral queueing science : the need for a multidisciplinary approach

Ingólfsson, Ármann; Mandelbaum, Avishai; Schultz, K. L.; … - In: Operations research 71 (2023) 3, pp. 791-797

Persistent link: https://www.econbiz.de/10014309065

Frontiers in operations: waiting experience in open-shop service networks : improvements via flow analytics and automation

Chen, Manlu; Baron, Opher; Mandelbaum, Avishai; Wang, Jianfu - In: Manufacturing & service operations management : M & SOM 26 (2024) 4, pp. 1211-1228

Persistent link: https://www.econbiz.de/10014634296

Service systems with slowdowns : potential failures and proposed solutions

Dong, Jing; Feldman, Pnina; Yom-Tov, Galit B. - In: Operations research 63 (2015) 2, pp. 305-324

Persistent link: https://www.econbiz.de/10010526712

The impact of delay announcements on hospital network coordination and waiting times

Dong, Jing; Yom-Tov, Elad; Yom-Tov, Galit B. - In: Management science : journal of the Institute for … 65 (2019) 5, pp. 1969-1994

Persistent link: https://www.econbiz.de/10012039716

Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers

Altman, Daniel; Yom-Tov, Galit B.; Olivares, Marcelo; … - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 854-875

Persistent link: https://www.econbiz.de/10012627394

An invitation control policy for proactive service systems : balancing efficiency, value, and service level

Yom-Tov, Galit B.; Yedidsion, Liron; Xie, Yueming - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1077-1095

Persistent link: https://www.econbiz.de/10012653949

Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction

Ashtar, Shelly; Yom-Tov, Galit B.; Rafaeli, Anat; … - In: Journal of service research 27 (2024) 4, pp. 525-542

Persistent link: https://www.econbiz.de/10015375820

State-dependent estimation of delay distributions in fork-join networks

Carmeli, Nitzan; Yom-Tov, Galit B.; Boxma, Onno - In: Manufacturing & service operations management : M & SOM 25 (2023) 3, pp. 1081-1098

Persistent link: https://www.econbiz.de/10014302839

The co-production of service : modeling services in contact centers using hawkes processes

Daw, Andrew; Castellanos, Antonio; Yom-Tov, Galit B.; … - In: Management science : journal of the Institute for … 71 (2025) 3, pp. 2635-2656

Persistent link: https://www.econbiz.de/10015412442

On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers

Mandelbaum, Avishai; Mom, Petar; ccaron; ilovi; cacute; … - In: Management Science 58 (2012) 7, pp. 1273-1291

The interface between an emergency department and internal wards is often a hospital's bottleneck. Motivated by this interaction in an anonymous hospital, we analyze queueing systems with heterogeneous server pools, where the pools represent the wards, and the servers are beds. Our queueing...

Persistent link: https://www.econbiz.de/10010990514