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Erlang-R : a time-varying queu...
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Warteschlangentheorie
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Queueing theory
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Call centre
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queues
4
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Mandelbaum, Avishai
46
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9
Yom-Tov, Galit B.
9
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7
Shen, Haipeng
7
Zeltyn, Sergey
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6
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6
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ECONIS (ZBW)
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31
Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime
Mandelbaum, Avishai
;
Momcilovic, Petar
- In:
Mathematics of operations research
33
(
2008
)
3
,
pp. 561-586
Persistent link: https://www.econbiz.de/10008096208
Saved in:
32
MULTI-PROJECT SCHEDULING AND CONTROL: A PROCESS-BASED COMPARATIVE STUDY OF THE CRITICAL CHAIN METHODOLOGY AND SOME ALTERNATIVES
Cohen, Izack
;
Mandelbaum, Avishai
;
Shtub, Avraham
- In:
Project management journal : PMJ
35
(
2004
)
2
,
pp. 39-50
Persistent link: https://www.econbiz.de/10007100970
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33
On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers
Mandelbaum, Avishai
;
Momcilovic, Petar
;
Tseytlin, Yulia
- In:
Management science : journal of the Institute for …
58
(
2012
)
7
,
pp. 1273-1292
Persistent link: https://www.econbiz.de/10009993592
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34
Queues with Many Servers and Impatient Customers
Mandelbaum, Avishai
;
Momcilovic, Petar
- In:
Mathematics of operations research
37
(
2012
)
1
,
pp. 41-66
Persistent link: https://www.econbiz.de/10009835380
Saved in:
35
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
Armony, Mor
;
Mandelbaum, Avishai
- In:
Operations research : the journal of the Operations …
59
(
2011
)
1
,
pp. 50-66
Persistent link: https://www.econbiz.de/10008887258
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36
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
37
Optimal entering rules for a customer with wait option at an M/G/I queue
Mandelbaum, Avishai
;
Yechiali, Uri
- In:
Management science : journal of the Institute for …
29
(
1983
)
2
,
pp. 174-187
Persistent link: https://www.econbiz.de/10002430086
Saved in:
38
Performance-based routing
Mandelbaum, Avishai
;
Momčilović, Petar
- In:
Operations research letters
42
(
2014
)
6/7
,
pp. 418-423
Persistent link: https://www.econbiz.de/10010428058
Saved in:
39
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
40
Queues with many servers and impatient customers
Mandelbaum, Avishai
;
Momčilovi´c, Petar
- In:
Mathematics of operations research
37
(
2012
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10009512320
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