Managing appointments for service systems with random job durations is a challenging task. We consider a class of appointment planning problems that involve two sets of decisions: job sequencing, i.e., determining the order in which a list of jobs should be performed by the server, and...

In this paper, we study the optimal location decision for a network of alternative fuel stations (AFS) servicing a new market where the demand rate for the refueling service can be learned over time. In the presence of demand learning, the firm needs to make a decision, whether to actively learn...

Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly, meeting the demands of today’s consumers.

We examine the operations, fairness, and social implications of fair trade certified products. We consider the market for fair trade certified products, which may serve as a substitute to a regular product. A fair trade organization chooses standards for the certification, namely, the (unit)...