Key to the mass adoption of electric vehicles (EVs) is the establishment of successful business models based on sound understanding of consumer behavior in adopting this new technology. In this paper, we study the impact of two major barriers to mass adoption of EVs: (i) range anxiety, the...

Distributing scarce resources such as COVID-19 vaccines is often a highly time-sensitive and mission-critical operation. On top of that, most COVID-19 vaccines require two doses to be administered three or four weeks apart. How to effectively roll out two-dose vaccines is a crucial policy...

We study the estimation of the probability distribution of individual patient waiting times in an emergency department (ED). Our feature-rich modelling allows for dynamic updating and refinement of waiting time estimates as patient- and ED-specific information (e.g., patient condition, ED...

In this Extended Appendix, we extend the mixed integer second-order cone programming (MISOCP) formulation as well as the heuristics derived in Mak et al. (2013) to tackle the problem of assigning and sequencing appointments for multiple servers. Numerical examples are provided to demonstrate the...