We examine the operations, fairness, and social implications of fair trade certified products. We consider the market for fair trade certified products, which may serve as a substitute to a regular product. A fair trade organization chooses standards for the certification, namely, the (unit)...

In this paper, we develop distribution-free models that solve the appointment sequencing and scheduling problems by assuming only moments information of job durations. We show that our min-max appointment scheduling models, which minimize the worst-case expected waiting and overtime costs out of...

Managing appointments for service systems with random job durations is a challenging task. We consider a class of appointment planning problems that involve two sets of decisions: job sequencing, i.e., determining the order in which a list of jobs should be performed by the server, and...

Recent development of new technologies and data analytics has unleashed the so-called smart city movement, which has been transforming the ways that cities (and their services) operate. This movement is in line with the Operations Management (OM) community's pursuit of innovative research...

We study the operations of electric vehicles (EVs) providing frequency regulation services to the electric grid in vehicle-to-grid (V2G) systems. In particular, these individually-owned EVs collaboratively bid in the regulation market, coordinated by a platform that operates the network of...

In this paper, we consider the discrete multiperiod newsvendor dynamic inventory control problem where customers follow a simple satisfaction-based demand process, where their probability of demand depends on whether their demand was satised the last time they demanded a product, and observe the...