This study investigates the machine learning tools that are employed to learn data-to-decision mappings. A data-to-decision mapping, once learnt, adopts relevant operational information as input and effectively outputs a reliable decision variable. The operational data used by the machine...

At the end of 2017, the leading ride-hailing platform DiDi Express replaced the commonly used surge pricing mechanism with a queueing mechanism, called the virtual queueing mechanism, in a number of cities across China to mitigate public relations pressure. To explore the benefits of the virtual...

Extending prior work studying how managers can lift productivity, we examine a low-cost, information-based intervention that is conducted by other agents in the work environment. Specifically, we study social nudges on online platforms whereby co-users connected with a worker on a platform (or...

In cognizant of the fact that accessibility of Electric Vehicle (EV) charging stations is an important determining factor for EV adoption, many governments are contemplating with the ideas of constructing extra EV charging stations directly or offering subsidy to entice automakers to construct...

We study a risk-averse newsvendor problem where demand distribution is unknown. The focal product is new, and only the historical demand information of related products is available. The newsvendor aims to maximize its expected profit subject to a profit risk constraint. We develop a model with...

We introduce the concept of the lt;igt;reverse bullwhip effectlt;/igt; (RBWE), which can be caused by supply disruptions. In the RBWE, order variability increases as one moves downstream in the supply chain, and therefore the RBWE is the opposite of the classical bullwhip effect (BWE). We test...

In the industry with radical technology push or rapidly changing customer preference, it is firms' common wisdom to introduce high-end product first, and follow by low-end product line extensions. A key decision in this "down-market stretch" strategy is the introduction time. High inventory cost...

The urban courier business is attracting increasing attention with the increasing digitization of intracity services. Although one-to-one delivery is widely adopted to guarantee on-time delivery in traditional urban courier services, it incurs a high transportation cost, burden to city traffic,...

Problem definition: As digitization enables service platforms to easily access users’ information, important questions arise about how service platforms should disseminate information to improve platform operations. We contribute to this understanding by examining how providing...